Return Policy

Standard Returns

Pursuant to Article 9 of EU Directive 2011/83/EU, customers may return unopened LinX medical devices within 30 days from the delivery date, subject to the following conditions:

  • The product must be in its original sealed packaging with all tamper-evident labels intact
  • No signs of use, damage, or contamination are present

Please contact us with your order information and your request. A return address will be provided through email. Please do not send to the address on the package. 

There is no restock fee. However, return shipping costs are the customer's responsibility unless the return is due to a manufacturing defect or our error.


Order Cancellations

Orders may be cancelled prior to shipment by contacting us. Once the order has been fulfilled, cancellation is no longer permitted. 


Quality-related Issue

Should your LinX device exhibit manufacturing defects within 15 days of normal use:

  1. Maintain the device in as-received condition (do not remove applied sensors)
  2. Immediately notify us with:
    • Detailed description of the defect
    • Photographic/video evidence
    • Device serial number
  3. Upon confirmation of defect under Article 10 of EU MDR 2017/745:
    • Free replacement will be issued or
    • Pro-rata refund calculated based on usage duration


Refund Processing

Once we receive your returned item and inspect it, we will process your refund within 48 hours.

Approved refunds will be issued to your original method of payment. Please allow 7 to 15 business days for the refund to be fully processed and reflected in your bank or credit card account. The processing time depends on your financial institution's policies and is beyond our control.