FAQs
Product Related
What is LinX Continuous Glucose Monitoring System (CGMS)?
LinX is a wearable, real-time glucose monitoring system that sends painless glucose readings to your smartphone via Bluetooth, eliminating finger pricks.
How does LinX differ from blood glucose meters?
Unlike fingerstick tests, LinX provides real-time trend data, alerts for highs/lows, and no fingerprick required.
How do I apply the LinX sensor?
Clean your skin, press the adhesive patch firmly, and activate via the app. Full instructions are in the box.
How accurate is LinX?
LinX delivers exceptional accuracy with a clinically validated 8.66% MARD.
How often does LinX update glucose readings?
New data every minute, with real-time alerts if levels go beyond your set range.
How often do I need to replace the sensor?
Each sensor lasts 15 days.
Can I wear LinX during exercise/showering?
Yes! LinX is water-resistant (IP68) and designed to stay secure during workouts, showers, and daily activities.
Does the LinX CGMS work with both iOS and Android?
LinX works with iOS 14.0 and above, Android 10.0 and above.
What features does the LinX app offer?
The LinX app provides smart, user-friendly tools to simplify glucose management:
- Bluetooth syncing, no manual scanning needed.
- Dynamic trend Analysis
- Instant high & low glucose alerts
- Securely share data with doctor and your loved ones
- AGP report export
*All features work together to give you complete control—without complexity.
What should I do if I encounter issues?
Contact our customer support immediately here or via email linx.support@microtechmd.com for any problems like sensor detachment, inaccurate readings, connection failures.
Shipping Related
What shipping options are available, and how are fees calculated?
For details, visit our Shipping Policy page.
How can I track my package?
Track your order here. Need help? Contact our customer support here or via email linx.support@microtechmd.com.
What if my shipment is delayed or lost?
Please contact our customer support here or via email linx.support@microtechmd.com. We'll help locate your package and provide appropriate compensation upon verification.
What should I do if my package arrives damaged?
Please contact our customer support here or via email linx.support@microtechmd.com and provide photos of the damaged package and the shipping label. Once verified, we will offer appropriate compensation.
Orders Related
How do I place an order?
Add items to your cart, proceed to checkout, and enter shipping/payment details. Guest checkout is available, but creating an account saves your info for future orders.
Can I modify my order after payment?
No, orders cannot be changed once submitted
Can I cancel my order?
You can cancel your order before it is fulfilled. Once it is fulfilled, it cannot be canceled.
I received the wrong item. What now?
Please contact our customer support here or via email linx.support@microtechmd.com and provide photos of the wrong item and the shipping label. Once verified, we will offer appropriate compensation.
What’s your return policy?
You may return unopened & undamaged LinX medical devices within 30 days from the delivery date. For details, visit our Return Policy page.
Why was my order canceled?
Common reasons include payment failure, stock issues, or suspicious activity. Check your email for details.
How do I check my order history?
Log into your account and visit "Order History".
How long do refunds take?
It normally takes 1–3 work days for bank processing.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at linx.support@microtechmd.com.