FAQs

LinX Vista provides real‑time glucose trend information. It is not intended to diagnose, treat, cure or prevent any disease. Always consult your healthcare provider before making medical decisions. It sends glucose readings to your smartphone via Bluetooth, reducing the need for routine finger pricks.

Unlike fingerstick tests, LinX Vista provides real-time trend data, alerts for highs/lows, and no fingerprick required.

Clean your skin, press the adhesive patch firmly, and activate via the app. Full instructions are in the box.

LinX Vista delivers exceptional accuracy with a clinically validated 8.66% MARD.

New data every minute, with real-time alerts if levels go beyond your set range.

Each sensor lasts 15 days.

Yes! LinX Vista is water-resistant (IP68) and designed to stay secure during workouts, showers, and daily activities.

LinX Vista works with iOS 14.0 and above, Android 10.0 and above.

The LinX Vista app provides smart, user-friendly tools to simplify glucose management:

• Bluetooth syncing, no manual scanning needed.
• Dynamic trend Analysis
• Instant high & low glucose alerts
• Securely share data with doctor and your loved ones
• CGMS report export

*All features work together to give you complete control—without complexity.

Contact our customer support immediately here or via email linx.support@microtechmd.com for any problems like sensor detachment, inaccurate readings, connection failures.

Customer support and after‑sales services are provided by MicroTech Medical (Hangzhou) Co., Ltd, the parent company of SenEaron Healthcare Limited. This ensures professional support for LinX Vista CGMS products. Support email: linx.support@microtechmd.com.

No. The LinX Vista CGMS is intended to provide glucose trend information. Always consult a healthcare professional for medical or treatment decisions.

For details, visit our Shipping Policy page.

Track your order here. Need help? Contact our customer support here or via email linx.support@microtechmd.com.

Please contact our customer support here or via email linx.support@microtechmd.com. We'll help locate your package and provide appropriate compensation upon verification.

Please contact our customer support here or via email linx.support@microtechmd.com and provide photos of the damaged package and the shipping label. Once verified, we will offer appropriate compensation.

Add items to your cart, proceed to checkout, and enter shipping/payment details. Guest checkout is available, but creating an account saves your info for future orders.

No, orders cannot be changed once submitted

You can cancel your order before it is fulfilled. Once it is fulfilled, it cannot be canceled.

Please contact our customer support here or via email linx.support@microtechmd.com and provide photos of the wrong item and the shipping label. Once verified, we will offer appropriate compensation.

You may return unopened & undamaged LinX Vista medical devices within 30 days from the delivery date. There is no restock fee. However, return shipping costs are the customer's responsibility unless the return is due to a manufacturing defect or our error. For details, visit our Return Policy page.

Common reasons include payment failure, stock issues, or suspicious activity. Check your email for details.

Log into your account and visit "Order History".

We initiate all refund requests within 48 hours of approval. The time it takes for the funds to appear in your account depends on your original payment method:

• PayPal: Refunds are typically received within 1-3 business days after we process them.
• Credit/Debit Card: Once processed by us, refunds usually appear on your statement within 7-15 business days, as this timeline depends on your card issuer's policies.