FAQs

LinX Vista provides real‑time glucose trend information. It is not intended to diagnose, treat, cure or prevent any disease. Always consult your healthcare provider before making medical decisions. It sends glucose readings to your smartphone via Bluetooth, reducing the need for routine finger pricks.

Designed for individuals aged 2 years and older. The system must be applied, operated, and the data interpreted by a competent adult on behalf of the intended user.
Not evaluated for:

• Pregnant women
• Peritoneal dialysis patients
• Patients with implanted pacemakers
• Patients with coagulation disorders or those taking anticoagulant drugs 

Unlike fingerstick tests, LinX Vista provides real-time trend data, alerts for highs/lows, and no fingerprick required.

Clean your skin, press the adhesive patch firmly, and activate via the app. Full instructions are in the box.

LinX Vista delivers exceptional accuracy with a clinically validated 8.66% MARD.

New data every minute, with real-time alerts if levels go beyond your set range.

Each sensor lasts 15 days.

Yes! LinX Vista is water-resistant (IP68) and designed to stay secure during workouts, showers, and daily activities.

LinX Vista works with iOS 14.0 and above, Android 10.0 and above.

The LinX Vista app provides smart, user-friendly tools to simplify glucose management:

• Bluetooth syncing, no manual scanning needed.
• Dynamic trend Analysis
• Instant high & low glucose alerts
• Securely share data with doctor and your loved ones
• CGMS report export

*All features work together to give you complete control—without complexity.

Contact our customer support immediately here or via email linx.support@microtechmd.com for any problems like sensor detachment, inaccurate readings, connection failures.

Customer support and after‑sales services are provided by MicroTech Medical (Hangzhou) Co., Ltd, the parent company of SenEaron Healthcare Limited. This ensures professional support for LinX Vista CGMS products. Support email: linx.support@microtechmd.com.

No. The LinX Vista CGMS is intended to provide glucose trend information. Always consult a healthcare professional for medical or treatment decisions.

For details, visit our Shipping Policy page.

Track your order here. Need help? Contact our customer support here or via email linx.support@microtechmd.com.

Please contact our customer support here or via email linx.support@microtechmd.com. We'll help locate your package and provide appropriate compensation upon verification.

Please contact our customer support here or via email linx.support@microtechmd.com and provide photos of the damaged package and the shipping label. Once verified, we will offer appropriate compensation.

Add items to your cart, proceed to checkout, and enter shipping/payment details. Guest checkout is available, but creating an account saves your info for future orders.

No, orders cannot be changed once submitted

You can cancel your order before it is fulfilled. Once it is fulfilled, it cannot be canceled.

Please contact our customer support here or via email linx.support@microtechmd.com and provide photos of the wrong item and the shipping label. Once verified, we will offer appropriate compensation.

You may return unopened & undamaged LinX Vista medical devices within 30 days from the delivery date. There is no restock fee. However, return shipping costs are the customer's responsibility unless the return is due to a manufacturing defect or our error. For details, visit our Return Policy page.

Common reasons include payment failure, stock issues, or suspicious activity. Check your email for details.

Log into your account and visit "Order History".

We initiate all refund requests within 48 hours of approval. The time it takes for the funds to appear in your account depends on your original payment method:

• PayPal: Refunds are typically received within 1-3 business days after we process them.
• Credit/Debit Card: Once processed by us, refunds usually appear on your statement within 7-15 business days, as this timeline depends on your card issuer's policies.

A Subscription allows you to receive the LinX Vista CGMS automatically at regular intervals (15, 30, or 60 days). With a Subscription, you don’t need to reorder manually and can maintain a continuous supply of your device.

Choose your Bundle options on the product page, select subscription under purchase options, and complete payment via PayPal. Your first order is charged immediately.

First order: Charged immediately.
Subsequent orders: Charged automatically at the start of each Subscription period (15/30/60 days).
All charges are processed through PayPal.

The first Subscription order does not include a Subscription discount. However, eligible website discount codes may be applied to the first order only.
Starting from the second Subscription cycle, a 10% Subscription discount will be applied automatically. Website discount codes do not carry over and will not apply to subsequent Subscription orders.
For details, visit our Subscription Policy.

If a website promotion price is lower than the price of your upcoming Subscription order, you may choose to take one of the following actions before the next scheduled charge:

• Skip your next Subscription order and place a one-time order during the promotion
• Pause your Subscription and place a one-time order during the promotion
• Reschedule your next delivery and place a one-time order during the promotion
• Cancel your Subscription and place a one-time order during the promotion

Website promotions and discount codes are offered for a limited time and may apply only to one-time purchases or the first Subscription order, unless otherwise stated. Subscription pricing, including any applicable Subscription discounts, is applied according to the terms of your Subscription at the time of each billing cycle and does not automatically adjust based on temporary promotions.

Yes, you can cancel your Subscription at any time through your account or contact us. No further charges will occur after cancellation.

You can update your Subscription interval (15, 30, or 60 days) through your account. Changes will apply from the next Subscription period.

Yes. You can manage your Subscription by pausing it, rescheduling the next delivery date, or skipping an upcoming order through your account. Changes must be made before the next scheduled charge.

Log in to your account and go to "Subscriptions" to pause, reschedule, skip, update, or cancel your Subscription.

If a delivery is delayed or unavailable, we will notify you by email and provide options to reschedule, skip, or cancel the affected order.

The Referral Program rewards you for sharing LinX Vista CGMS with your friends. When you share your unique referral link, your friend gets an instant 12% OFF at checkout. After your friend completes their purchase, you will receive a 12% OFF reward for your next order.

Anyone. You do not need to have made a purchase before. Just sign up here and start to share: https://www.linx-cgms.com/pages/referral

Yes. The 12% OFF discount for your friend applies only to their first purchase on linx-cgms.com. If your friend has already placed an order before, they are not eligible for the referral discount.

Yes. The referrer and the referred friend can be in different countries. The only requirement is that the shipping address for the order must be supported.

No, there is no limit. You can refer as many friends as you want, and you will earn a 12% OFF reward for every new customer who makes their first purchase using your link.

No. The 12% OFF discount can be applied to any order, regardless of the total amount. There is no minimum purchase requirement.

No. The referral reward discount cannot be combined with other promotions, coupon codes, or ongoing sales. Only one discount can be applied per order.

No. Self-referrals are strictly prohibited. Creating multiple accounts to refer yourself violates our program terms and will result in disqualification from the Referral Program and forfeiture of all rewards.

If your friend's order is returned or cancelled, your earned reward for that referral will be revoked. The discount code sent to your email will become invalid.

Yes. The Referral Program is for customers to share with friends for mutual discounts. The Affiliate Program is for content creators, bloggers, and influencers to earn cash commissions (15%-20%) by promoting LinX Vista CGMS. You are welcome to participate in both, but please note that a single transaction cannot earn both a referral reward and an affiliate commission.

The Affiliate Program allows content creators, bloggers, influencers, and website owners to earn cash commissions by promoting LinX Vista CGMS. When someone clicks your unique affiliate link or uses your unique code and makes a purchase, you earn a commission.

You earn between 15% and 20% commission on each qualifying sale. The exact rate depends on your performance and is determined at our discretion. Higher sales volume may qualify for the higher rate.

The cookie window is 30 days. If a customer clicks your affiliate link and makes a purchase within 30 days, you will earn the commission — even if they come back later.

Commissions are paid monthly via PayPal, approximately 45 days after the end of each calendar month.

Please fill out the application form. Our team manually reviews each application and typically responds within 2-3 business days.

We accept applications from websites, blogs, social media accounts, YouTube channels, and other content platforms that are relevant to health, wellness, diabetes, fitness, or medical technology. Your content must comply with our program terms and medical compliance requirements.

You can register and promote from any country. However, commissions are only paid for orders shipped to the countries we supported. Please check details on our Shipping policy. Orders shipped to other countries will not qualify for commissions.

The following methods are strictly prohibited:

• Bidding on brand terms (e.g., "LinX CGM", "LinX Vista") in pay-per-click (PPC) ads
• Promoting on adult or pornographic websites
• Promoting on gambling-related websites
• Posting affiliate links or coupon codes on public coupon aggregator sites (e.g., RetailMeNot, Honey)
• Self-referrals or using your own link to make personal purchases

Yes. We can assign a unique coupon code to your affiliate account. Your audience can use this code at checkout to receive a discount, and the sale will be tracked to you. Please contact us to request a coupon code.

After you are approved, log into your affiliate portal. You will see a dashboard showing your clicks, conversions, estimated commissions, and payment history.